Terms & Conditions – Chauffeur Driven Ltd


Chauffeur Driven Ltd reserves the right to revise any of the terms and conditions, which are subject to change without notice.


New terms and conditions are applicable from the moment they are posted on Chauffeur

Driven Ltd Website.


These terms and conditions will be given to the Passenger/Company who books Chauffeur Driven Ltd or is in Contractual Agreement. It purports the client who commences our services; here of “Chauffeur Driven Ltd” the company accepts these terms and conditions.

The title “Chauffeur Driven Ltd” refers to the company. With respects to notions and actions stipulated in these terms and conditions, on behalf of Chauffeur Driven Ltd, shall act its Management.


  1. License


For the purposes of these terms and conditions, the customer is referred to as “the hirer”. Chauffeur Driven Ltd is referred to as “the company”.


1.1 Any use by you of the website www.chauffeurdrivenltd.com (the website) is conditional upon the acceptance of these terms and conditions. The use of the website automatically signifies that you have accepted the company’s terms and conditions upon entrance, regardless of whether or not you eventually choose to acquire a service or register with the company. In addition to this the company reserves the right to amend any of its terms and conditions without any notice and at our discretion. Such amendments and revisions of the company’s terms and conditions shall come into effect immediately unless otherwise stated, therefore the hirer should take responsibility to review the terms and conditions of the company with every service.


1.2 At any point if you do not accept these terms and conditions, do not use this website. This notice is issued by Chauffeur Drive Ltd.


1.3 The company is the sole owner of all copyrights, trademarks, service marks, patents and all other intellectual property unless otherwise indicated. This includes all codes, graphics and material used within the website itself.


  1. Material And Conduct


2.1 Despite being the sole owner of all copyrights, trademarks, service marks, patents and all other intellectual property unless otherwise indicated the company permits the hirer to print and download extracts from the website solely for lawful, personal, non-commercial use provided that none of the text, documents, graphics or content used are modified in any such way or form.


2.2 You are prohibited from posting or copying any information to and from this site which is recognised as obscene, pornographic, indecent, racial, discriminatory, abusive, scandalous, and offensive or may cause inconvenience and constitute to harm verbally, orally, physically or through speech and text.





  1. Website Content



3.1 The company can amend any material on the website, including its products, services and prices described without any notice, any such amendments as stated before will become effective immediately unless otherwise stated, the onus is placed upon the hirer to continuously take responsibility and check the company’s terms and conditions with every service undertaken.


  1. Service Access


4.1 The Company endeavours to ensure that its information is kept accurate to the best of its ability. The company does not warrant the accuracy and completeness of any information on the website. Any content which may be incorrect will not be accounted for by the company’s responsibility. The company’s website is continuously revised to ensure the hirer receives the best possible service and to ensure that it reflects the high standards that www.chauffeurdrivenltd.com maintains.


4.2 The company as always endeavours to ensure that the service it provides is to the high standards it always has maintained however in the unforeseen circumstances that any system failures occur or the website becomes temporarily unavailable due to that nature it incurs no liability. In addition to this the company retains the right to suspend the website at any point without any notice at its discretion.


  1. Bookings


5.1 Chauffeur Driven Ltd request a minimum of 24 hours notice for any e-mail bookings.
5.2 For vehicle bookings with a less then 24 hours notice – Please call us directly +447852124152 at your earliest convenience.
5.3 A quote on a journey will be valid until 24 hours after the issue thereof.
5.4 Passengers are advised to make bookings well in advance to avoid further delays in their journeys; under no circumstances will Chauffeur Driven Ltd be held responsible for any delays.
5.5 No reservation is considered as accepted until confirmed by email and the passenger has been issued with a reference number or confirmation.
5.6 All bookings may be subjected to additional waiting time and car park charges.
5.7 Bookings on public and bank holidays like Christmas Day or New Years Eve or other religious holidays where there will be an additional surcharge of 50%.
5.8 We reserve the right to change your vehicle or chauffeur at any time if necessary.
5.9 We may provide subcontracted vehicles occasionally or when required.






  1. Our Service


6.1 Every effort will be made by Chauffeur Driven Ltd to ensure that our vehicle(s) arrive on time.
6.2 All our chauffeurs will be smartly dressed and will have the required identification confirming their eligibility to drive in the United Kingdom.
6.3 Our chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.


  1. Journey


7.1 If there are any changes or a variation including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website or which has been explained orally to the hirer.


  1. Non Smoking policy


8.1 Chauffeur Driven Ltd follows a strict non-smoking policy on all of their vehicles.

9. Insurance


  1. Chauffeur Driven Ltd’s vehicle(s) are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and Chauffeur Driven Ltd will not be responsible or liable for any loss/damage to such property.

    10. Lost Property


10.1 Chauffeur Driven Ltd will keep a lost property file at their office, and will endeavour to return any lost goods left in our vehicle(s) to the customer.


10.2 Chauffeur Driven Ltd shall not be held liable for any goods lost or damaged.



  1. Excess Baggage / Luggage


11.1 In the event where a passenger has an excess of baggage, ‘the Company’ reserves the right to refuse any luggage or property in the car which in our opinion would make the vehicle unsafe to drive or cause damage to the vehicle.
11.2 The driver may kindly assist you to load and off load luggage into the vehicle but is not responsible for any damages caused to passenger luggage.


11.3 The ‘Hirer’ is required to at all times to mention the amount of luggage to be carried in the vehicle(s).


11.4 Chauffeur Driven Ltd reserves the right to refuse access baggage which could render the vehicle(s) unsafe per the safety laws governing the United Kingdom.



  1. Children


12.1 Children/babies are also regarded as passengers, so please quote the correct amount of passengers when booking a vehicle.
12.2 Child seats are the full responsibility of the parent/passenger. Parents/passengers are required to bring their own child car seats on the day of the journey. Parents/passengers are also responsible to check and affix the child seat before the journey commences. The driver will not assist in restraining the child seat.


  1. Driver Safety Policy


13.1 All our drivers will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits, drivers should not be pressurised with driving faster or dangerously by any passenger who may become delayed.
13.2 Passengers are responsible for any damage they cause to the interior or exterior of a vehicle on hire to them and will be charged for such damages.
13.3 Chauffeur Driven Ltd and their chauffeurs have the right to refuse to carry any passenger who is under the influence of alcohol or drugs or who may pose a threat both physically and verbally to any of their chauffeurs, their vehicles or any other passengers.


  1. Adverse Weather Conditions


14.1 Chauffeur Driven Ltd is constant with keeping an update with the weather news. Chauffeur Driven Ltd reserves the right to cancel bookings with a short notice if the weather conditions are so severe that they place a danger to their chauffeurs, vehicles and the passengers. Such weather conditions include, snow, ice, sleet and any other major weather conditions.


  1. Special Occasion


15.1 Chauffeur Driven Ltd reserve the right to charge above our tariff rate for periods of exceptional activity and higher than usual demand for our services. Chauffeur Driven Ltd may find it necessary to increase our prices in times of demand without notice.


  1. Payment and deposits

    16.1 All deposits are to be discussed between Chauffeur Driven Ltd and the Hirer.


16.2 All payments can be made via credit/debit card payments.


16.3 Credit card payments will be subject to a 5% surcharge.
16.4 All credit/debit card payment terms are strictly 7 days prior to departure to ensure payment has cleared.
16.5 The charge on your credit card statement will be shown as Chauffeur Driven Ltd.


16.6 Any outstanding payment has to be made on the day prior to setting out and payment has to be made fully in cash. No credit/debit card payments shall be accepted on the day.


  1. Cancellation and Refund Policy

    17.1 All cancellations on a credit/debit card will hold a 10% surcharge.

17.2 All credit/debit card bookings cancelled within 24 hours of pick up will hold a 50% surcharge of total booking fee.
17.3 Deposits are strictly non refundable.


  1. Self Drive Car Hire


18.1 All self drive car bookings are subject to all the above terms and conditions.


18.2 All wedding car booking payment deposits need to be made in full 14 days before vehicle(s) pick up.


18.3 All full payments for a wedding car booking are non-refundable once payment has been made. On the day payments are to be made in cash and in full. Failure to make payment will mean no vehicle(s) will be released and deposits will be lost.


18.4 Any reports of vehicle(s) misuse or recklessness is treated seriously. Any finding of vehicle(s) misuse or recklessness will automatically result in loss of deposit and penalty charges.


18.5 Any vehicle(s) damaged shall also result in loss of deposit and penalty charges. All vehicles are thoroughly checked prior to hire and upon return. Any findings of damage will result in loss of deposit.


18.6 Any damage to vehicle(s) will result in an automatic “access” payment charge, which forms part of the insurance policy on all vehicles, which is to be paid by the hirer immediately.


18.7 All self drive customers are required to produce valid United Kingdom identification and drivers license which enables them to drive on the UK roads. Failure to provide such documents or providing false information will result in loss of deposit and no vehicles will be hired out to such individuals or their associates.


18.8 Self drive customers must ensure that vehicle(s) are driven in accordance with the safety and speeding laws governing the United Kingdom.


  1. Disability Policy


19.1 Chauffeur Driven Ltd does not discriminate against any of their customers. It is the duty of the person booking the vehicle to advise us of any special requirements for disabled people.

20. Privacy and Security Policy


20.1 By supplying your email address you permit Chauffeur Driven Ltd to contact you via email, Chauffeur Driven Ltd will not provide your e-mail address to third parties.
20.2 Chauffeur Driven Ltd is committed to protecting the privacy and personal information of all of our passengers. We adhere to strict UK Data Protection Registration Law for all of our bookings and transactions.
20.3 Chauffeur Driven Ltd will not accept any form of liability or responsibility of any third party materials, or links on our website.


  1. Data Protection


21.1 Information collected from yourselves is used to: firstly to process your booking and secondly to provide you with the best possible service.
21.2 The information we collect are as follows: your name, address, phone number, email address drivers license details and your credit/debit card details. We will not collect any other sensitive information without your explicit consent. The information we will collect about you will be secure according to Data Protection Law.
21.3 If you have any questions regarding privacy, please do not hesitate to contact us.